1. Introduction

At Vitala, we want our customers to have a positive shopping experience. This Refund and Return Policy explains the circumstances under which returns, refunds, replacements, and cancellations may be available for purchases made through our website.

Vitala is an online health and wellness store serving customers internationally through a dropshipping business model.

Business Name: Vitala
Business Address: 7120 Hayman Street, Groves, Texas, United States
Email: thevitala.shop@gmail.com

By placing an order with Vitala, you agree to this Refund and Return Policy, subject to any mandatory consumer rights that apply in your country or region.

Nothing in this policy is intended to limit or exclude rights that cannot legally be waived under applicable law.

2. Return Eligibility

Because Vitala sells health and wellness products and operates using third-party suppliers and fulfillment partners, return eligibility may depend on the type of product, its condition, and applicable laws.

To be eligible for a return, where returns are accepted, products must generally:

• Be unused and in their original condition;

• Be returned with original packaging, where applicable;

• Not be damaged due to misuse or improper handling after delivery;

• Meet any applicable hygiene or health-related requirements; and

• Be returned within the applicable return period.

Certain products may not be eligible for return for health, hygiene, safety, or other legal reasons once opened, used, or unsealed.

3. Return Period

If your purchase is eligible for a return, you must contact us within 30 days of receiving your order to request a return.

Requests submitted after the applicable return period may not be eligible for a refund or return, except where a longer period is required by applicable law.

To request a return, please contact us before sending any product back.

Email: thevitala.shop@gmail.com

Please include your order number and a description of the reason for your return request.

4. Non-Returnable Items

Unless required otherwise by applicable law, certain items may not be eligible for return or refund, including:

• Products that have been opened or used;

• Personal care or hygiene products that have been opened or unsealed;

• Products that cannot be safely resold for health or hygiene reasons;

• Items damaged due to misuse, neglect, or improper handling;

• Products returned without prior authorization, where authorization is required;

• Gift cards, where applicable;

• Final-sale or clearance items, where clearly identified at the time of purchase; and

• Other products that are legally exempt from return requirements.

Return eligibility may also depend on the specific product and the requirements of our suppliers or fulfillment partners.

This section does not affect any mandatory consumer rights that may apply to you.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We recommend contacting us within 7 days of delivery so that we can investigate the issue promptly.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product and packaging, where applicable; and

• Any other information reasonably necessary to review your claim.

Depending on the circumstances, we may offer an appropriate remedy, which may include:

• A replacement;

• A refund;

• A partial refund; or

• Another remedy required by applicable law.

We may request additional information to verify the issue before approving a refund or replacement.

6. How to Request a Return

To request a return, please contact us at:

thevitala.shop@gmail.com

Please include:

• Your full name;

• Your order number;

• The product or products you wish to return;

• The reason for your return; and

• Photographs, where relevant to the issue.

Please do not send products back without contacting us first.

Because Vitala uses a dropshipping business model, products may need to be returned to a specific supplier, fulfillment center, or other designated location.

We will provide return instructions if your return request is approved.

Vitala is not responsible for products returned to an incorrect address without authorization.

7. Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because they have changed their mind or no longer want the product.

However, if an item is confirmed to be:

• Defective;

• Damaged before delivery;

• Incorrectly shipped; or

• Materially different from the product ordered,

we may provide an appropriate remedy, including reimbursement of reasonable return shipping costs where applicable.

Return shipping costs may vary depending on your location and the designated return destination.

8. Refunds

Once an approved return has been received and inspected, we will review the returned item and determine whether it meets the requirements for a refund.

If your refund is approved, we will process the refund to the original payment method whenever reasonably possible.

Depending on the payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

Vitala is not responsible for delays caused by:

• Banks;

• Credit card companies;

• Payment processors; or

• Other financial institutions.

9. Refund Processing Time

Once a refund has been approved, we will make reasonable efforts to process it promptly.

Refund processing times may vary depending on:

• The payment method used;

• Your financial institution;

• The payment processor; and

• Your location.

Where required by applicable law, refunds will be processed within the legally required timeframe.

10. Original Shipping Charges

Unless otherwise required by applicable law or caused by an error on our part, original shipping charges may be non-refundable.

If a refund is issued because an item was defective, damaged, or incorrectly shipped, we will consider the circumstances and provide any refund or reimbursement required by applicable law.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

thevitala.shop@gmail.com

We will make reasonable efforts to cancel the order before it has been processed or shipped.

However, because orders may be processed quickly by third-party suppliers and fulfillment partners, we cannot guarantee that a cancellation request can be completed before fulfillment begins.

If an order has already been processed or shipped, it may no longer be eligible for cancellation and may instead be subject to this Refund and Return Policy.

Nothing in this section limits any cancellation rights you may have under applicable law.

12. Lost or Delayed Packages

Delivery dates provided by Vitala are estimates and are not guaranteed unless expressly stated otherwise.

If your package is significantly delayed, please contact us so that we can review the situation.

If a package is confirmed lost by the shipping carrier or fulfillment provider, we will review the circumstances and provide an appropriate resolution in accordance with applicable law and the applicable shipping arrangements.

Vitala is not responsible for delays caused by circumstances outside our reasonable control, including customs delays, severe weather, transportation disruptions, or other events affecting shipping services.

13. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We may be able to update the information if the order has not yet been processed or shipped.

Vitala cannot guarantee changes to shipping information after an order has been submitted.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Refund eligibility for orders affected by incorrect customer-provided shipping information may depend on the circumstances and applicable law.

14. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the order may be returned to the supplier or fulfillment provider.

Where additional costs are incurred as a result of a refused or unclaimed package, including return shipping, storage, or handling costs, those amounts may be deducted from an eligible refund where permitted by applicable law.

15. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact Vitala first so that we can attempt to resolve the matter.

Email: thevitala.shop@gmail.com

Customers should provide us with a reasonable opportunity to investigate and resolve legitimate order concerns.

Nothing in this policy limits your legal right to dispute a transaction with your payment provider where such rights apply.

16. Consumer Rights

Customers in certain countries or regions may have mandatory legal rights regarding:

• Defective products;

• Products that do not match their description;

• Cancellations;

• Returns;

• Refunds; or

• Other consumer protections.

These rights may vary depending on your location.

Nothing in this Refund and Return Policy is intended to exclude, restrict, or override mandatory consumer rights that cannot legally be excluded.

Where applicable consumer protection laws provide greater protections than this policy, those legal rights will apply.

17. International Orders

Vitala serves customers internationally.

Return procedures and costs may vary depending on:

• Your country;

• The location from which the product was shipped;

• The supplier or fulfillment partner;

• Customs requirements; and

• Applicable consumer protection laws.

Customers may be responsible for certain international return shipping costs unless otherwise required by applicable law.

Before returning an international order, please contact us for instructions.

18. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our business practices, suppliers, products, legal requirements, or operations.

Any updates will be posted on our website with a revised Effective Date.

We encourage customers to review this policy before making a purchase.

19. Contact Us

If you have questions about a return, refund, replacement, cancellation, or this policy, please contact us:

Vitala
7120 Hayman Street
Groves, Texas, United States

Email: thevitala.shop@gmail.com

We will make reasonable efforts to respond to customer inquiries and resolve concerns as promptly as possible.

Thank you for shopping with Vitala.