Terms & Conditions

Effective Date: September 1, 2026

1. Introduction

Welcome to Vitala.

These Terms and Conditions ("Terms") govern your access to and use of the Vitala website, including any products, services, content, features, and functionality offered through our website.

Vitala is an online health and wellness store that sells products to customers internationally through a dropshipping business model.

By accessing, browsing, or using our website, or by purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase products from us.

Business Name: Vitala
Business Address: 7120 Hayman Street, Groves, Texas, United States
Email: thevitala.shop@gmail.com

2. Eligibility

By using our website or placing an order, you represent and warrant that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may only use our website with the involvement and permission of a parent or legal guardian.

You are responsible for ensuring that your use of our website and the purchase of our products complies with all applicable laws in your country, state, province, or region.

3. Changes to These Terms

We may update or modify these Terms from time to time.

Any changes will become effective when the updated Terms are posted on our website unless otherwise stated.

The "Effective Date" at the top of these Terms indicates when they were last updated.

Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically.

4. Our Products

Vitala offers health and wellness products through our online store.

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However, we do not guarantee that:

• Product descriptions are completely accurate or error-free;

• Product images perfectly represent the actual product;

• Colors displayed on your device will exactly match the actual product;

• Products will always be available; or

• All information on the website will always be current.

Product packaging, appearance, specifications, ingredients, and other details may change from time to time depending on manufacturers and suppliers.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

5. Health and Wellness Disclaimer

The products and information available through Vitala are intended for general health and wellness purposes only.

Nothing on our website should be considered:

• Medical advice;

• Medical diagnosis;

• Medical treatment;

• Professional healthcare advice; or

• A substitute for consultation with a qualified healthcare professional.

You should consult a qualified physician or other appropriate healthcare professional before using products that may affect your health, particularly if you:

• Have a medical condition;

• Are pregnant or nursing;

• Take prescription or other medications;

• Have allergies or sensitivities; or

• Have concerns regarding the use of a particular product.

Individual results may vary.

Vitala does not guarantee that any product will produce a particular health, wellness, fitness, or other result.

You should always follow product instructions, warnings, and labels.

If you experience an adverse reaction or medical emergency, discontinue use where appropriate and seek professional medical assistance.

6. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is not accepted until we confirm it and process the order.

We reserve the right to refuse, cancel, or limit any order for legitimate reasons, including but not limited to:

• Product availability;

• Errors in pricing or product information;

• Suspected fraud;

• Unauthorized transactions;

• Violation of these Terms; or

• Legal or regulatory requirements.

If we cancel an order after payment has been successfully processed, we will take reasonable steps to issue an appropriate refund in accordance with applicable law and our applicable refund policies.

7. Pricing and Availability

All prices displayed on our website are subject to change without prior notice.

Prices may vary depending on:

• Product availability;

• Promotions;

• Currency;

• Customer location;

• Taxes; and

• Other applicable factors.

We make reasonable efforts to ensure pricing accuracy. However, errors may occasionally occur.

If a product is listed at an incorrect price due to a typographical error, system error, or other mistake, we reserve the right to correct the error and cancel or refuse affected orders where legally permitted.

Product availability is not guaranteed.

We reserve the right to discontinue, modify, or limit the availability of products at any time.

8. Payments

Vitala accepts payment methods made available through our Wix checkout and payment processing services.

Depending on your location and availability, payment options may include:

• Credit and debit cards;

• PayPal;

• Klarna;

• Afterpay;

• Tap to Pay; and

• Google Pay.

Payment availability may vary depending on your location, device, eligibility, and the services offered by the relevant payment provider.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Your use of those services may also be subject to the terms and policies of the applicable payment provider.

Vitala does not control the independent decisions, approvals, or requirements of third-party payment providers.

9. Taxes, Duties, and Import Charges

Because Vitala sells products internationally, customers may be responsible for applicable:

• Sales taxes;

• Value-added taxes (VAT);

• Goods and services taxes (GST);

• Customs duties;

• Import fees; and

• Other government-imposed charges.

Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the customer.

Customs requirements and charges vary by country.

Vitala is not responsible for delays, additional charges, seizures, or other actions taken by customs authorities or government agencies.

Customers are responsible for ensuring that products ordered may legally be imported into their country.

10. Shipping and Delivery

Vitala uses third-party suppliers, fulfillment partners, and shipping providers to fulfill and deliver orders.

Delivery estimates provided on our website are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping times may vary due to factors including:

• Customer location;

• Product availability;

• Supplier processing times;

• Shipping carrier operations;

• Customs processing;

• Weather;

• Holidays; and

• Other circumstances outside our reasonable control.

We are not responsible for delays caused by shipping carriers, customs authorities, government agencies, or events outside our reasonable control.

Additional shipping terms may be provided in our separate Shipping Policy.

11. Dropshipping and Third-Party Suppliers

Vitala operates using a dropshipping business model.

This means that products may be manufactured, stored, packaged, and shipped directly by third-party suppliers or fulfillment partners.

As a result:

• Products may be shipped from different locations;

• Orders containing multiple products may arrive separately;

• Packaging may vary;

• Delivery times may vary; and

• Product availability may change.

We make reasonable efforts to work with suppliers and fulfillment partners that provide reliable products and services. However, certain aspects of manufacturing, fulfillment, and shipping are performed by independent third parties.

Nothing in these Terms removes any consumer rights that cannot legally be excluded under applicable law.

12. Returns and Refunds

Returns, refunds, exchanges, and cancellations are subject to our applicable Refund and Return Policy and applicable consumer protection laws.

Please review our Refund and Return Policy before making a purchase.

Where applicable law provides you with mandatory rights regarding cancellations, returns, refunds, or defective products, those rights are not limited by these Terms.

13. Promotions and Discount Codes

From time to time, Vitala may offer promotions, discounts, or promotional codes.

Unless otherwise stated:

• Promotional offers may be limited in time;

• Promotional codes may not be combined with other offers;

• Promotions may be subject to eligibility requirements;

• Promotions may be modified or discontinued at any time where legally permitted; and

• Promotional codes may not be redeemed for cash.

We reserve the right to cancel or refuse promotions that are used fraudulently or in violation of applicable terms.

14. Intellectual Property

All content available on the Vitala website, including but not limited to:

• Text;

• Logos;

• Graphics;

• Images;

• Website design;

• Product descriptions;

• Videos;

• Icons;

• Branding; and

• Other materials,

is owned by Vitala, licensed to Vitala, or used with appropriate permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, license, or otherwise exploit website content without our prior written permission, except where permitted by applicable law.

The Vitala name, logo, and branding may not be used without our prior written authorization.

15. Acceptable Use of Our Website

You agree not to use our website for any unlawful, harmful, fraudulent, or unauthorized purpose.

You agree not to:

• Violate applicable laws or regulations;

• Interfere with the operation or security of the website;

• Attempt unauthorized access to our systems;

• Introduce viruses, malware, or harmful code;

• Use automated systems to improperly access the website;

• Commit fraud or provide false information;

• Impersonate another person or organization; or

• Use the website in a manner that could damage Vitala or other users.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, systems, or legal rights.

16. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

These may include:

• Payment providers;

• Wix services;

• Shipping providers;

• Dropshipping suppliers;

• Social media platforms; and

• Other third-party services.

We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, or terms.

Your use of third-party services may be subject to their own terms and policies.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be:

• Available;

• Uninterrupted;

• Error-free;

• Secure; or

• Free from harmful components.

To the extent permitted by law, Vitala disclaims warranties that are not expressly provided in these Terms.

However, nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Vitala and its owners, employees, representatives, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use our website;

• Your purchase or use of products;

• Website interruptions;

• Third-party services;

• Shipping delays;

• Loss of data; or

• Other circumstances arising from your use of our services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

This includes any rights or remedies available to consumers under mandatory consumer protection laws.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vitala and its owners, employees, representatives, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms;

• Your unlawful use of the website;

• Your violation of applicable laws; or

• Your infringement of the rights of another person.

This obligation applies only to the extent permitted by applicable law.

20. Privacy

Your use of the Vitala website is also governed by our Privacy Policy and Cookie Policy.

These policies explain how we collect, use, store, and protect personal information and how cookies and similar technologies may be used.

By using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data protection laws.

21. International Customers

Vitala sells products to customers internationally.

You are responsible for ensuring that:

• You are legally permitted to purchase the products you order;

• The products may legally be imported into your country;

• You comply with applicable local laws and regulations; and

• You provide accurate shipping and contact information.

Certain products may not be available or permitted in every country.

We reserve the right to restrict sales or shipping to particular countries or regions where necessary.

22. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your country or place of residence provide otherwise.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived under applicable law.

23. Dispute Resolution

If you have a concern or dispute regarding an order, product, or service, we encourage you to contact us first so that we can attempt to resolve the matter directly.

Please contact us at:

thevitala.shop@gmail.com

If a dispute cannot be resolved informally, the parties may pursue available legal remedies in accordance with applicable law.

Nothing in these Terms limits your right to bring a complaint before a court, consumer protection authority, or other body where you have a mandatory legal right to do so.

24. Force Majeure

Vitala will not be responsible for delays or failures to perform obligations caused by circumstances reasonably beyond our control.

These circumstances may include:

• Natural disasters;

• Severe weather;

• War;

• Civil unrest;

• Government actions;

• Pandemics;

• Labor disruptions;

• Transportation interruptions;

• Supplier disruptions;

• Shipping carrier delays;

• Cyberattacks; or

• Other events beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to resume normal operations as soon as reasonably possible.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions of these Terms will remain in full force and effect.

26. No Waiver

If Vitala does not enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision or any other provision in the future.

27. Entire Agreement

These Terms, together with our applicable Privacy Policy, Cookie Policy, Accessibility Policy, Refund and Return Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement between you and Vitala regarding your use of our website and purchases from our store.

28. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Vitala
7120 Hayman Street
Groves, Texas, United States

Email: thevitala.shop@gmail.com

Thank you for choosing Vitala.